Bespoke Wedding Stationery

Studio Hartsuiker is ingeschreven bij de Kamer van Koophandel in Nederland onder nummer 77193253

1.a. Studio Hartsuiker: the user of these general terms and conditions, established in Enschede, the Netherlands, registered with the Chamber of Commerce under number 77193253.
1.b. Client: the natural person or legal entity who enters into an agreement with Studio Hartsuiker.
1.c. Agreement: the contract between Studio Hartsuiker and the Client for the design and/or delivery of products or services.
1.d. Products: all items to be delivered by Studio Hartsuiker under the agreement, including but not limited to (wedding) stationery and related printed matter.
1.e. Services: all work, of whatever nature, performed by Studio Hartsuiker in the context of the agreement.

2.a. These general terms and conditions apply to all offers, quotations, assignments, agreements, and deliveries of Studio Hartsuiker, unless expressly and in writing agreed otherwise.
2.b. By placing an order or giving an assignment, the Client agrees to these terms and conditions.
2.c. Studio Hartsuiker reserves the right to amend these terms and conditions. The most recent version is always available at www.studiohartsuiker.nl

3.a. Quotations from Studio Hartsuiker are without obligation, valid for 30 days, and inclusive of VAT, unless stated otherwise.
3.b. An agreement is concluded once the Client requests Studio Hartsuiker to prepare a design proposal. This request may be made in writing, by telephone, or verbally.
3.c. After order confirmation, a deposit is required to reserve a place in the schedule and to initiate the design process. For Save the Dates, wedding invitations, and birth announcements, this deposit amounts to €150. For other custom projects, a deposit of 50% of the total price applies.
3.d. The fixed design fees are €250 for Save the Dates and €500 for wedding invitations. For other custom projects, the design fees are determined based on the scope and complexity of the project. These fees are non-refundable, including in the event of cancellation after the design process has commenced.

4.a. Before the start of the design process, a deposit on the design fees will be charged.
4.b. Once the design has been completed, the Client will receive an invoice for the remaining design fees.
4.c. After approval of the final design and prior to the start of production, a separate invoice for the printing costs will be issued.
4.d. All invoices must be paid in full within 14 days of the invoice date, unless otherwise agreed in writing.
4.e. Studio Hartsuiker reserves the right not to ship any printed materials as long as (part of) the outstanding amounts have not been paid.
4.f. If payment is not received after the expiry of the payment term, the Client shall be in default by operation of law. In such case, Studio Hartsuiker reserves the right to suspend and/or terminate the performance of the agreement.
4.g. In the event of default, the Client shall be obliged to reimburse all judicial and extrajudicial costs, including collection fees and legal expenses, incurred by Studio Hartsuiker in order to enforce compliance with the payment obligations. Statutory (commercial) interest may also be charged on the outstanding amount.

5.a. Clients are entitled to three standard revision rounds within the design process.
5.b. If additional revision rounds are required, these will be regarded as additional work and invoiced at €60 per extra revision round.
5.c. Feedback must be provided as comprehensively as possible per revision round. Fragmented feedback or changes submitted after a round has been approved will be considered a new revision round.
5.d. Studio Hartsuiker is not responsible for any errors in the design after written approval by the Client. Should a reprint be necessary due to an error that arose after the Client’s approval, 50% of the reprint costs will be charged to the Client.
5.e. Colours displayed on screen may differ from the final printed result. Studio Hartsuiker is not liable for colour variations within a tolerance of 5%. Such variations are considered production tolerances and do not constitute valid grounds for complaints or reprints.

6.a. The production and delivery period commences once the final design has been approved and full payment for the printing has been received.
6.b. The production time depends on the type of design (semi-custom or bespoke), the chosen printing technique, the time of ordering, and the current schedule of Studio Hartsuiker. An indication of the expected production time will be agreed with the Client in advance.
6.c. Studio Hartsuiker is not liable for delays caused by postal services or material suppliers but will inform the Client of such delays in a timely manner. Studio Hartsuiker reserves the right to deliver up to 2% more or fewer items than ordered, without adjustment of the price.

7.a. Cancellation of the agreement is only possible before or during the digital design process.
7.b. In the event of cancellation during the digital design process, the full design fees remain payable, in accordance conform article.
7.c. After written approval of the design and once the printing process has commenced, cancellation is no longer possible.
7.d. Studio Hartsuiker reserves the right to suspend or terminate the agreement in the event of non-payment or other serious breaches by the Client.

8.a. The Client must inspect the delivered printed materials immediately upon receipt for quantity, damage, or inaccuracies.
8.b. Visible defects must be reported in writing within 7 calendar days. Complaints submitted after this period will no longer be considered, unless hidden defects are involved.
8.c. Hidden defects must be reported in writing within a reasonable period after discovery.
8.d. If the printed materials are used or distributed by the Client (e.g., sent to guests) despite a complaint, the right to repair, reprint, or compensation lapses.
8.e. Studio Hartsuiker is not liable for indirect damages, consequential damages, loss of income, or reputational damage, unless caused by intent or gross negligence.
8.f. In the event of a valid complaint, Studio Hartsuiker will repair, reprint, or propose an appropriate solution.

9.a. If Studio Hartsuiker handles the mailing process and sends cards on behalf of the Client, the Client is responsible for providing a correct and complete address file.
9.b. Studio Hartsuiker is not liable for errors or omissions in the address file supplied by the Client.
9.c. The shipment of standard letter mail is at the Client’s risk. Studio Hartsuiker is not liable for loss, damage, or delay after handover to PostNL or any other postal service. No proof of shipment is available for standard letter mail. If the Client wishes to use insured or trackable shipping, this must be requested in advance, and any additional costs will be borne by the Client.

10.a. All designs, illustrations, print files, and other creative works produced by Studio Hartsuiker are protected by copyright and remain the intellectual property of Studio Hartsuiker, even when costs have been charged for their creation.
10.b. None of the delivered materials may be copied, reproduced, modified, forwarded, or otherwise produced elsewhere without the prior written consent of Studio Hartsuiker. This also applies to digital proof files and design proposals.
10.c. The Client is granted only the right to use the delivered printed materials for the agreed purpose. All other rights are expressly reserved.
10.d. In the event of copyright infringement or unauthorized use, a penalty of at least €500 will be charged, in addition to any legal costs and compensation for damages.
10.e. Studio Hartsuiker reserves the right to use its own work – anonymized – for portfolio, social media, and other promotional purposes, unless otherwise agreed in writing.

11.a. For webshop products that are not personalized, a statutory right of withdrawal period of 14 days applies, starting from the day of receipt.
11.b. Personalized or custom-made products are excluded from the right of withdrawal, as stipulated in Article 6:230p sub f of the Dutch Civil Code.
11.c. If the Client wishes to exercise the right of withdrawal, this must be reported in writing within the cooling-off period. The Client is responsible for the costs and risks of the return shipment. The item may only be returned if it is complete and – as far as reasonably possible – in its original condition and packaging.
11.d. Studio Hartsuiker reserves the right to refuse returns if products are returned damaged or incomplete.

12.a. Studio Hartsuiker aims to ship webshop products within 5 to 10 business days, unless otherwise stated.
12.b. The risk of damage to or loss of webshop products transfers to the Client at the moment of delivery to the address provided by the Client.

13.a. Force majeure shall mean any circumstance beyond the control of Studio Hartsuiker that makes performance of the agreement permanently or temporarily impossible.
13.b. In the event of force majeure, Studio Hartsuiker will inform the Client as soon as possible. Delivery may be postponed or the agreement may be terminated free of charge by mutual agreement.
13.c. In the event of force majeure, Studio Hartsuiker shall not be liable for any compensation, unless otherwise required by law.

14.a. All delivered products and digital files remain the property of Studio Hartsuiker until full payment has been received. Proofs and design proposals remain the property of Studio Hartsuiker at all times, regardless of whether the agreement is continued or terminated.
14.b. In the event of non-payment, Studio Hartsuiker reserves the right to suspend or refuse delivery.

15.a. Written and electronic communications, such as e-mails and confirmed summaries of telephone conversations, shall serve as legally binding evidence of agreements made, unless the Client submits a written objection within 3 calendar days.

16.a. If Studio Hartsuiker, at any time, fails to strictly apply or enforce any provision of these terms and conditions, this shall not affect its right to demand compliance at a later stage. The failure or delay in exercising any right shall not constitute a waiver thereof.

Version: July 2025 – effective as of July 1, 2025
These terms and conditions apply to all agreements concluded after this date.